Following details are the return policy of rajmahal silks, that is applicable for all the items sold at rajmahalsilks.com.
- In case you have received a defective or a damaged product, you will be eligible for a free replacement.
- To return an unused defective/ unused damaged product, an intimation of the same must (with adequate proofs) be made to Rajmahal Silks via e-mail to email@example.com and reach us through +91 7200 333 333 same day or next day from the delivery of the product, and the product must be returned to Rajmahal Silks within 15 days from the product delivery date.
- If you are sending us an email, it should contain comprehensive details of the defects/complaints of the order/package delivered to you. Please note that Rajmahal Silks shall examine the returned products for all such defects/variations, on the basis of the customers' e-mails.
- The products returned should be in original condition, unused, should have original tags/labels and Bill in place and folds intact and returned along with the box in which the product was delivered. The product shall be considered for exchange only if the customer meets all the above mentioned criteria.
- Damaged/ defective items must be returned in the original condition (as you received it), along with the box in which the item was delivered.
- In case the product tag is removed/ damaged, return policy will not be applicable for the same.
- Never send back an item without consulting with us.
- 90% on the total bill value will be refunded for orders cancelled before dispatch. In the case of return an unused defective/ unused damaged product thhe product shall be considered for exchange only if the customer meets all the above mentioned criteria..
- With in 10 business days we will refund the amount.
In case of any queries related to returns, we advise you to call us at '+91 7200 333 333' or email your query to 'firstname.lastname@example.org.'
Please have your Order Number/Registered Email id, Product Name and your Pick-Up Address information ready before you call.